Seneye Products > Using seneye connect software application SCA > Windows Defender - Ransomware Protection
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    In some cases, the Seneye Connect Application can fail to install if Windows Defender Ransomware is Protection active. In order to disable Ransomware Protection, please follow the steps below:

    1. Find Windows Defender Settings by pressing the Windows key and typing to search.

    1. Windows Defender.JPG

    2. Within Windows Defender Settings, select Windows Security from the menu on the left and then clcik the button at the top that says 'Open Windows Defender Security Center.'

    2. Windows Security.JPG

    3. In Windows Defender Security Center, select Virus & Threat protection from the menu on the left, and then click on Ransomware protection at the bottom of the page.

    3. Virus & Threat Protection.JPG

    4. Ensure that the option under Controlled folder access is switched to Off.

    4. Ransomware Protection.JPG

    Once Ransomware Protection is disabled, please try installing the Seneye Connect Application again. If the Application successfully installs, you can then safely reactivate Ransomware Protection and continue using the Application.

    If the Application still does not install, please contact [email protected].