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If you have a BT Home Hub please follow the steps below before connecting your SWS to your Home Network.
If you do not do this then your home hub will block communication from the SWS by default. In some instances the SWS will be blocked permanently if this setup is not done beforehand.
Go to 192.168.1.254 to open the home hub interface.
click "Advanced Settings"
You will need the administrator password here from the back of the Home Hub
Click on "Home Network"
Click on "Smart Setup"
Under "Enable Smart Setup" click "No"
Restart the BT Home Hub