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Once your SWS has been connected to your local area network it will then try to make contact with the seneye servers.
You can tell when a connection to the servers has been made when the Clould light either flashing, or remaining contant on the front of the SWS.
Flashing light = Part connection,
Communication to the servers has been made but it is limited. In this state you should still get uploads.
Contant light = Full connection
Your SWS has complete connction to the seneye servers
No light = No connection
If the cloud light is off completely then there in no internet access at the SWS. If this is the case then please check your network settings are not blocking the SWS from communicating. Please also try re-booting your router.
Please note, your SWS being granted an IP address on your LAN does not guarantee that it will connect with the servers. Certain firewalls and other 'non-home' networking equipment can interfer with the connect. In normal home environments, this should not be the case.