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    Version as of 10:32, 28 Mar 2024

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    The Team

    At Seneye we have a team of experts on hand to help if you encounter any issues with your seneye system. 

    They can be reached via :

    Our support team are super stars but they cannot be on hand 24 hours a day...yet. 

    Our office hours are 09:00 - 17:00 (GMT) Mon - Fri so if you wish to be old school and speak to a memeber of the team please call between those hours. 

    They are also in charge of updating our Seneye Answer pages. Most answers can be found on these pages, simply serach your issue and the appropriate pages should come up. Please only ask questions related to Seneye though, we can you tell you why plants are green but we haven't figured out the meaning of life...yet.

     

    The procedure

    In order for our team to assist you quickly and effectively we ask the following from you. 

    PLEASE DO: 

    • Let us know the email address your seneye account is registered to - saves a lot of time.
    • Provide us with a support ID, copy it and send it with your inquiry if give one.

    PLEASE DON'T:

    • Swear at us. It's not nice and it won't get you anywhere any quicker, in fact our team have been told they can refuse support if they 

    If we find a fault the steps are: 

    1. Try to fix it remotely.
      • Our front liners are technically trained but if the issue is complicated it have to be passed on to one of our tech team. If this happens please be patient, these queries take a little longer to resolve. 
      • We might need to do something really cool and log on to your PC with you via Teamview to do this. 
    2. Try to fix it physcially.
      • This involves sending the broken item back to us for our tech team to take a part and put back together.

     

    For more info on our returns, repairs and refunds please click the link below: 

    Returns, repairs and refunds

    :)