How to set up a device with a Windows PC/Tablet

    Version as of 06:03, 19 Apr 2024

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    seneye connect version 2 instructions (Preview)

    These instructions detail how to setup your seneye device with the V2 preview SCA. If you do not want to use the preview then click on this link

    Please read all of the following instructions before attempting to install or update your seneye device.

    IMPORTANT!

    Disconnect your seneye device (SUD) from the computer before completing ANY of the instructions below! 

     

    1. Download the installer from the button below

     

     

     

    2. Run the seneye connect installer

     

    You may be asked several questions throughout the instalation process. Please click 'Yes', 'Repair', 'Agree' or 'Install' to proceed with the instalation (a couple of examples of what you may see is shown below).

     

    SCA2_stage_01.png

     

    SCA2_stage_02.png

    Your seneye connect software will automatically launch when the installation is complete

     

    3. Log into the seneye connect software

     

    You will be prompted to log into the seneye.me account when the software runs. This is the same E-mail address and password that you used when you first registered with seneye.me. If you do not know your password please E-mail [email protected] and we will re-set it for you.

     

    SCA2_stage_03.png

     

    Once logged in you will see the welcome screen as shown below: Please Do Not do anything without reading the instructions that follow.

     

    SCA2_stage_04.png

     

    4. Update the firmware in your seneye device

     

    This is a VERY important stage of the process and can damage your seneye device beyond repair if not done correctly. If you get stuck at any stage of the process please E-mail [email protected] and we will advise you what to do.

     

    Please connect your seneye device directly into one of the USB ports to the computer

     

    The seneye connect will talk you through each stage of updating your device on screen. The seneye device requires disconnecting and re-connecting from your computer to update the firmware. At each stage you will be prompted to do so by the seneye connect. 

    SCA2_stage_05.png

    DO NOT disconnect or re-connect the device if you are not prompted to do so.

     

    SCA2_stage_06.png

     

    When the firmware is updated, all four lights on the seneye connect will start to flash. Your firmware update is then complete.

    If you see the message "This SUD is not working as expected" please do not panic. This is usually caused by one of the following.

    • The internal calibration settings in the device syncing with the servers
    • Your account settings and alert lines syncing with the device
    • The time being set correctly inside the device

    If this does not clear after half an hour we will need to look into the cause and can advise.

     

    5. Using the seneye connect application

     

    The image below shows the overall layout and display of the seneye connect software running.

    SCA2_overall_layout.png

    The tiles can be rotated by clicking on them to provide more information about a given parameter.

    Clicking the settings tile will allow you to adjust 'trim' and other device settings.

    You can link straight into your seneye.me account from the 'graph' button in the top left corner.

    6. Reporting Bugs

    Whilst this software has been beta tested it is still in a preview release. There may still be minor bugs that have been missed in the beta process. If you do find anything that you think is a bug pleas report it on E-mail to [email protected] - please be as descriptive as you can with anything that you have found, mark the subject of the mail with [SCA2] and include in the email the QR code located on the About Tab.